WOULD YOU LIKE TO EXCHANGE FOR A NEW SIZE?

Place a new order with the correct size for an easy and quick exchange. The wrong size can be returned via the return procedure below.

 

HOW TO RETURN YOUR ORDER

If you are not completely satisfied with your purchase you can return any unworn, unused item(s) to us within 30 days of receipt for a full refund.

 

FREE RETURNS FOR THE NETHERLANDS, BELGIUM AND GERMANY

For The Netherlands, Belgium and Germany we offer Free Returns. You will find a pre-printed return label in your parcel to make the return proces as hassle free as possible. Please follow the instructions below to complete your return.

 

1. Pack the items you're returning.

2. Attach the enclosed return-label to the package.

3. Cover or remove any old shipping labels.

4. Give the package to the carrier identified on the label and keep the tracking number.  

5. Wait for the refund notification in your mailbox.

 

FOR ALL OTHER COUNTRIES

For all other countries the returns are on behalf of the customer. Please download the Returns Form here and follow the instructions. Enclose the completed Returns Form with your order and send the item(s) back to us through any postal service of your choice. We ask you to take reasonable care of the goods while they are in your possession.
 
Returns should be sent to our warehouse address:
MODEXPRESS / WAHTS 
Heibloemweg 10
5704 BS Helmond
The Netherlands
 

GENERAL RETURNS & REFUNDS INFORMATION

Make sure that tags are not removed from any item and that the original packaging is retained in case the item needs to be returned. Products should be returned in the condition they were received: not soiled, torn or damaged. Returns may not be accepted if an item is soiled, damaged or incomplete, and it may be sent back to the customer. Purchased WAHTS underwear should be tried-on over another underwear garment.

It is very important when you return an item that we know the order number to which it relates. If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability. The item is your responsibility until it reaches us. We therefore recommend that you send the parcel using a delivery service which insures you for the value of the goods and provides you with a tracking number. We cannot refund returned items lost in the post.

Please allow 2 working days from receipt of a return for us to process a refund. Once a refund is processed you will be able to see the status changed in your order overview within you WAHTS Account. Please allow 5 working days for the refund to clear into your account or for the replacement item to be sent. 

Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.

Please check the status of the return in your account. When we have processed the return the status will be changed in your account.

International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains 'returned goods'.

If you have any questions regarding the returning of goods please look up the answers to the most frequently asked questions (FAQ) or email us for assistance: service@wahts.com