Exchanges & Returns - Backup 2023-03-27

WOULD YOU LIKE TO EXCHANGE OR RETURN?

 

We’re here to assist if a WAHTS style doesn’t meet your expectations. Please note that all exchanges or returns start by submitting them online, through the entry below. Fill in your order number and postal code, click START, and inform us which product(s) you'd like to exchange or return and why. You’ll receive a shipping label by email. Your order number can be found in your WAHTS confirmation email or on the packing slip of the WAHTS package.

 

EXCHANGE & RETURNS POLICY

 

WAHTS goods can be exchanged or returned within 30 days of purchase. All pieces should be returned new, unused, and with the original WAHTS tags still attached.

For returns from The Netherlands, Belgium, and Germany we offer free shipping. For other countries, shipping is on behalf of the customer.

 

EXCHANGE TIPS

 

Not sure about your size? From a sustainability point of view, we want to keep our exchange & return rates as low as possible. To help you find the right size and fit, we’ve added a size advice tool and a size measurements chart. You can always contact us if you are in doubt about the right size before you make your purchase.

Asap exchange? The fastest way to exchange your WAHTS product is to order a new product right away and request a refund through the entry above.

Exchange product/size not in stock? Please get in touch with our team.

 

GENERAL EXCHANGES & RETURNS

 

  • Make sure all tags are not removed from any item and the original packaging is retained.
  • Products should be returned in the condition they were received: not soiled, torn, or damaged. Returns may not be accepted if an item is soiled, damaged, or incomplete, and it may be sent back to the customer.
  • Purchased WAHTS underwear should be tried on over another underwear garment.
  • It is very important to use the entry above including your order number and postal code.
  • If you are returning a non-faulty item outside the Distance Selling Regulations, the cost of returning the item is your liability.
  • All items are your responsibility until they reach us. We, therefore, recommend that you send the parcel using a delivery service that insures you of the value of the goods and provides you with a tracking number. Unfortunately, we can’t refund returned items lost in the post.
  • Please allow us 3 working days from receipt of your return to process a refund. Once a refund is processed you will be able to see the status changed in your order overview within your WAHTS Account.
  • Please allow us 5 working days for the refund to clear into your account or for the replacement item to be sent. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
  • If you are returning anything from outside the EU, you must complete a customs declaration correctly. Indicating that the package contains 'returned goods’.

    •  

    If you have any questions regarding the returning of goods, please check the status of the return in your account. When we have processed the return the status will be changed there. Please look up other answers in our FAQs or email us for assistance: service@wahts.com.